Support Information

Innowera Support Customer Satisfaction Ratings

The Innowera team is very excited to announce the results of a recent Microsoft partner network customer satisfaction survey that was collected by a third party.

These evaluations provide feedback from our customers regarding their satisfaction with us and the performance related to our services and solutions.

We at Innowera take huge pride in the first class customer support we provide and we do everything we can to ensure that our service quality exceeds industry standard so we are delighted to hear back from our customers and we would like to say thank you for the amazing reviews.

Click here for more information about our customer’s feedback.

Key Performance Indicators* Innowera Surveys Benchmarks
Results All Partners Your Country
Recommend 100% 91% 92%
Satisfaction 100% 96% 96%
Quality of Products 90% 69% 78%
Value Received 90% 63% 74%
Ability to Meet Your Needs 80% 70% 78%
Technical Competency of Staff 100% 78% 88%

* Minimum of 6 responses required to report partner data and minimum of 50 responses from 5 or more partners needed to show benchmark data

*Reviews were collected by a third party company handling the Microsoft Partner Network as of 12/5/2014

Why Innowera customers are praising our support:
Around the Clock Customer Support Service

Innowera provides support from our headquarters in Dallas, TX as well as our global center in India which means our customers get an around clock service.

Customer Support Ticket Handling

Our customer support tickets are handled by our solutions engineers who know our products inside out and SAP experts therefore helping our clients resolve their issues quickly and accurately.

Fast Response Time

Fast response time means minimal down time for our customers. We also use centralized sophisticated ticketing system for tracking, analysis and reporting all the customer requests. Escalation and internal workflow is implemented in our ticket system to ensure that nothing is missed out and we can find the trend and improve.

Ways of Communication

We use a variety of communication methods (Emails, Web meetings, Live chat, Phone, etc.) to make sure our team is easily accessible or to accommodate the need of our clients. We also included Live Help screen sharing utility (based on TeamViewer Enterprise license). With your permission, our support engineer can immediately connect to the session without needing to install anything else for web meeting.

All Language Customer Support

Innowera customer from around the world write to us in their native language, making it easier for them to explain the issue correctly. While we understand many languages, we use google and other translation tools to ensure we understand and reply accurately first time.

Searchable Help Pages

We maintain searchable help pages and detailed “How To…” section for commonly requested tasks. Our software usually shows correct help page link if customer wants instant help or cannot wait for Innowera support engineer to reply back.

Local Phone Number Support

Local phone numbers in many countries, including Skype support line making it easier if you want to talk to Innowera support desk.

International Sales Support Information

Or Call:

  North America
Phone: +1-214-295-9580
Toll Free: 1-877-SAP-4-ALL
Phone: +33-
Phone: +49-69-430904088
Phone: +31-61-111-1036
Phone: +44-203-318-5285

Live Presentation

Live Help