When encountering error message similar to mentioned below, please follow below instructions.

Background Information / Cause:

This error appears when Process Runner DB does not find SAP HANA client 32 bit version installed on the system.

Suggested Solution:

Process Runner DB requires SAP HANA client 32 bit version to connect to SAP HANA database.

You can download SAP HANA client 32 bit installation software from the below link: https://store.sap.com/sap/cpa/ui/resources/store/html/SolutionDetails.html?pid=0000012950&catID=&pcntry=US&sap-language=EN&_cp_id=id-1432811126573-0

Note:

• The above download link may be subjected to change at any time without prior notice, in that case look for “SAP HANA Client 32 bit” in search engine.
• You can use SAP HANA Client 32 bit with Process Runner DB even on 64 bit operating system.